Returns & Exchanges
At Shop SRAM, we stand behind the performance of our gear and offer a 30-day return window for all unused items in their original packaging. Whether you need a different size or a different component, our streamlined process ensures you get back on the trail as quickly as possible.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Gear
Securely place the unused items in their original manufacturer packaging, ensuring all tags and technical manuals are included.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it to the outside of your package, covering any previous shipping marks.
Receive Your Refund
Once our technicians inspect the components at our warehouse, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing